:root{
  --bg:#f4f6f9; --card:#fff; --ink:#1f2933; --muted:#6b7280;
  --brand:#0b5fa5; --brand-d:#084a80; --line:#e3e8ee;
  --ok:#1a7f4b; --warn:#b7791f; --danger:#c0392b; --chip:#eef2f7;
}
*{box-sizing:border-box}
body{margin:0;font-family:system-ui,Segoe UI,Roboto,"Noto Sans","Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif;background:var(--bg);color:var(--ink);font-size:15px}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
/* Pagine gestionale a larghezza piena; le pagine pubbliche (login/portale)
   usano wrapper interni con max-width proprio e restano strette. */
.container{max-width:none;margin:0 auto;padding:24px 32px}

/* Topbar */
.topbar{display:flex;align-items:center;gap:24px;background:var(--brand);color:#fff;padding:12px 22px}
.topbar a{color:#fff}
.brand{font-weight:700;font-size:1.05rem}
.brand span{opacity:.75;font-weight:400}
.topbar nav{display:flex;gap:18px}
.topbar .userbox{margin-left:auto;display:flex;align-items:center;gap:14px;font-size:.9rem}
/* Selettore lingua interfaccia in topbar */
.topbar .langbox{margin:0}
.topbar .langbox select{margin:0;padding:2px 6px;font-size:.85rem;border-radius:6px;
  border:1px solid rgba(255,255,255,.5);background:transparent;color:#fff}
.topbar .langbox option{color:#111}

/* Card / layout */
.card{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:20px;margin-bottom:18px}
.row{display:flex;gap:18px;flex-wrap:wrap}
.col{flex:1;min-width:240px}
h1{font-size:1.5rem;margin:.2em 0 .6em}
h2{font-size:1.15rem;margin:.2em 0 .5em}
.muted{color:var(--muted)}
.page-head{display:flex;align-items:center;gap:16px;margin-bottom:16px}
.page-head .spacer{margin-left:auto}

/* Form */
label{display:block;font-size:.82rem;color:var(--muted);margin:10px 0 4px}
input,select,textarea{width:100%;padding:9px 10px;border:1px solid var(--line);border-radius:7px;font:inherit;background:#fff}
textarea{min-height:70px;resize:vertical}
.inline{display:flex;gap:12px;align-items:center}
.inline input[type=checkbox]{width:auto}
fieldset{border:1px solid var(--line);border-radius:8px;margin:14px 0;padding:12px 14px}
legend{font-weight:600;padding:0 6px}

/* Buttons */
.btn{display:inline-block;background:var(--brand);color:#fff;border:0;padding:9px 16px;border-radius:7px;cursor:pointer;font:inherit}
.btn:hover{background:var(--brand-d);text-decoration:none}
.btn.secondary{background:#fff;color:var(--brand);border:1px solid var(--brand)}
.btn.small{padding:5px 10px;font-size:.85rem}
.btn-link{color:#fff;opacity:.9}

/* Table */
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:.75rem;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}
tr:hover td{background:#fafbfc}

/* Chips / badges */
.chip{display:inline-block;background:var(--chip);border-radius:20px;padding:2px 10px;font-size:.78rem;color:#334}
.badge{display:inline-block;padding:2px 9px;border-radius:6px;font-size:.78rem;font-weight:600}
.badge.repair{background:#e7f0fb;color:#0b5fa5}
.badge.data_recovery{background:#efe9fb;color:#5b3aa5}
.badge.interventi{background:#e6f5ee;color:#1f7a55}
.st{display:inline-block;padding:2px 9px;border-radius:6px;font-size:.78rem;font-weight:600;background:#eef2f7;color:#334}
.st.prenotato{background:#eef2f7;color:#556}
.st.in_transito{background:#e7f0fb;color:#0b5fa5}
.st.pronto,.st.consegnato{background:#e3f5ea;color:var(--ok)}
.st.preventivo_inviato{background:#fbf1dd;color:var(--warn)}
.st.rifiutato,.st.annullato{background:#fbe4e2;color:var(--danger)}
/* Consegnato senza intervento (annullata / preventivo rifiutato): non e' un
   lavoro concluso, e' un reso. Grigio, per non confonderlo col verde. */
.st.consegnato.senza-incasso{background:#e9ebf0;color:#556}

/* SLA diagnosi (promessa 24/48h): riga arancione oltre 24h, rossa oltre 48h.
   Dopo tr:hover per vincere a parità di specificità. */
tr.sla-warn td{background:#fff5e6}
tr.sla-warn:hover td{background:#ffeed3}
tr.sla-late td{background:#fdeae7}
tr.sla-late:hover td{background:#fbdbd6}

/* Misc */
.alert{padding:10px 14px;border-radius:8px;margin:10px 0}
.alert.err{background:#fbe4e2;color:var(--danger)}
.alert.ok{background:#e3f5ea;color:var(--ok)}
.alert.warn{background:#fdf3e2;color:#8a5a10;border:1px solid #eecf95}
.pin-box{font-family:monospace;font-size:1.4rem;letter-spacing:.15em;background:#111;color:#0f0;padding:8px 14px;border-radius:8px;display:inline-block}
.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:14px;flex-wrap:wrap}
.toolbar input,.toolbar select{width:auto}
/* Spunte filtro dashboard: leggibili come chip, cliccabili tutte intere */
.toolbar .flag{gap:6px;background:var(--chip);border-radius:20px;padding:5px 12px;
  font-size:.85rem;cursor:pointer;user-select:none;white-space:nowrap}
.toolbar .flag:hover{background:#e3e9f2}
.counts{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.login-wrap{max-width:360px;margin:8vh auto}
dl.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 16px;margin:0}
dl.kv dt{color:var(--muted);font-size:.85rem}

/* Drawer anteprima */
.drawer-overlay{position:fixed;inset:0;background:rgba(15,23,42,.4);opacity:0;visibility:hidden;transition:opacity .2s;z-index:40}
.drawer-overlay.open{opacity:1;visibility:visible}
.drawer{position:fixed;top:0;right:0;height:100vh;width:min(760px,92vw);background:#fff;box-shadow:-4px 0 24px rgba(0,0,0,.18);transform:translateX(100%);transition:transform .22s ease;z-index:50;display:flex;flex-direction:column}
.drawer.open{transform:translateX(0)}
.drawer-head{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--line)}
.drawer iframe{flex:1;border:0;width:100%;background:#fff}

/* Chat */
.badge-unread{display:inline-block;min-width:18px;height:18px;line-height:18px;text-align:center;background:#25d366;color:#fff;border-radius:9px;font-size:.72rem;font-weight:700;padding:0 5px}
.conv-row{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line);color:var(--ink)}
.conv-row:hover{background:#fafbfc;text-decoration:none}
.conv-avatar{width:42px;height:42px;border-radius:50%;background:var(--brand);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;flex:none}
.chat-wrap{display:flex;flex-direction:column;height:calc(100vh - 58px);max-width:820px;margin:0 auto}
.chat-head{display:flex;align-items:center;gap:12px;padding:10px 14px;border-bottom:1px solid var(--line);background:#fff}
.chat-body{flex:1;overflow-y:auto;padding:14px;background:#e9edf0;display:flex;flex-direction:column;gap:6px}
.msg{display:flex}
.msg.out{justify-content:flex-end}
.msg .bubble{max-width:75%;padding:7px 10px;border-radius:10px;background:#fff;box-shadow:0 1px 1px rgba(0,0,0,.06);font-size:.92rem;word-wrap:break-word}
.msg.out .bubble{background:#dcf8c6}
.msg .meta{font-size:.68rem;color:#667;text-align:right;margin-top:2px}
.msg-img{max-width:220px;border-radius:8px;display:block;margin-bottom:4px}
.chat-foot{padding:10px 14px;border-top:1px solid var(--line);background:#fff}
.chat-form{display:flex;gap:8px;align-items:center}
.chat-form input[name=testo],.chat-form textarea[name=testo]{flex:1}
.chat-form textarea[name=testo]{resize:none;max-height:160px;line-height:1.35;font:inherit;padding:8px 10px}
.msg-testo{white-space:pre-wrap}
.chat-attach{cursor:pointer;font-size:1.4rem;line-height:1;background:none;border:0;padding:0}
.emoji-panel{display:none;position:absolute;bottom:56px;left:14px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 4px 16px rgba(0,0,0,.14);padding:8px;max-width:280px;z-index:20}
.emoji-panel.open{display:block}
.emoji-panel button{background:none;border:0;font-size:1.4rem;cursor:pointer;padding:3px 5px;line-height:1}
.emoji-panel button:hover{background:#eef2f7;border-radius:6px}
.chat-foot{position:relative}
.msg-audio{max-width:240px;display:block;margin-bottom:4px}
.msg-file{font-size:.78rem;margin:2px 0 4px}
.msg-del{background:none;border:0;cursor:pointer;font-size:.8rem;padding:0 0 0 8px;opacity:.35;line-height:1}
.msg-del:hover{opacity:1}
.chat-allegati{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-bottom:8px;font-size:.85rem}
.chat-allegati span{background:#eef2f7;border-radius:999px;padding:3px 10px}
.chat-allegati button{background:none;border:0;cursor:pointer;color:var(--danger);font-size:1rem}

/* Report fatturato (admin) */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-bottom:18px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:16px 18px}
.kpi .k-label{font-size:.76rem;color:var(--muted);text-transform:uppercase;letter-spacing:.05em}
.kpi .k-value{font-size:1.65rem;font-weight:700;margin-top:4px;line-height:1.15}
.kpi .k-note{font-size:.82rem;color:var(--muted);margin-top:4px}
.delta{font-weight:600}
.delta.up{color:var(--ok)}
.delta.down{color:var(--danger)}
.chart{display:flex;align-items:flex-end;gap:8px;height:230px;padding-top:16px;
  border-bottom:1px solid var(--line)}
.chart .col-bar{flex:1;display:flex;flex-direction:column;justify-content:flex-end;
  align-items:center;height:100%;gap:4px}
.chart .bar-wrap{flex:1;width:100%;display:flex;align-items:flex-end;justify-content:center}
.chart .bar{position:relative;width:100%;max-width:52px;min-height:2px;display:flex;
  flex-direction:column;border-radius:5px 5px 0 0;background:var(--line)}
.chart .seg:first-child{border-radius:5px 5px 0 0}
.chart .seg{width:100%}
.chart .seg.dr{background:#5b3aa5}
.chart .seg.rep{background:var(--brand)}
.chart .bar-val{position:absolute;bottom:100%;left:50%;transform:translateX(-50%);
  margin-bottom:3px;font-size:.72rem;color:var(--muted);white-space:nowrap}
.chart-x{display:flex;gap:8px;margin-top:6px}
.chart-x span{flex:1;text-align:center;font-size:.75rem;color:var(--muted)}
.legend{display:flex;gap:16px;flex-wrap:wrap;font-size:.82rem;color:var(--muted);margin:10px 0 14px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px}
.num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}
tr.tot-row td{font-weight:700;border-top:2px solid var(--line)}

/* Formati pacco (spedizione): scorciatoie che compilano peso e misure */
.formati{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}
.formati .formato.scelto{background:var(--brand);color:#fff;border-color:var(--brand)}

/* Avvisi dashboard: intestazione cliccabile che apre l'elenco */
details.avviso summary{cursor:pointer;list-style:none;display:flex;align-items:center;
  gap:8px;flex-wrap:wrap}
details.avviso summary::-webkit-details-marker{display:none}
details.avviso summary::before{content:"▸";display:inline-block;transition:transform .15s}
details.avviso[open] summary::before{transform:rotate(90deg)}
details.avviso .nuovi{background:var(--danger);color:#fff;border-radius:20px;
  padding:1px 9px;font-size:.75rem;font-weight:700}
details.avviso.ha-nuovi{box-shadow:0 0 0 2px var(--danger) inset}
.avviso-corpo{margin-top:8px;display:flex;flex-direction:column;gap:6px}
.avviso-riga{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.avviso-riga.nuovo::before{content:"nuovo";background:var(--danger);color:#fff;
  border-radius:20px;padding:1px 7px;font-size:.7rem;font-weight:700}

/* Esito invio allo SdI nella scheda ticket */
.sdi{border-radius:8px;padding:8px 12px;margin:8px 0;font-size:.9rem}
.sdi.attesa{background:#eef2f7;color:#334}
.sdi.ok{background:#e3f5ea;color:var(--ok)}
.sdi.avviso{background:#fdf3e2;color:#8a5a10}
.sdi.errore{background:#fbe4e2;color:var(--danger)}


/* ─── Smartphone: menu a panino, colonne impilate, tabelle scorrevoli ─── */
.topbar-menu{display:flex;flex:1;align-items:center;gap:24px;min-width:0}
.nav-toggle{display:none;margin-left:auto;background:transparent;color:#fff;border:1px solid rgba(255,255,255,.55);
  border-radius:6px;padding:4px 12px;font-size:1.25rem;line-height:1;cursor:pointer}
@media (max-width:820px){
  .topbar{flex-wrap:wrap;gap:10px;padding:10px 14px}
  .topbar .brand{display:none} /* il nome dell'azienda lo sappiamo: spazio al menu */
  .nav-toggle{display:inline-block;margin-left:0}
  body.nav-open .nav-toggle{background:rgba(255,255,255,.18)}
  .topbar-menu{display:none;width:100%;flex-direction:column;align-items:stretch;gap:0}
  body.nav-open .topbar-menu{display:flex}
  .topbar nav{flex-direction:column;gap:0}
  .topbar nav a{display:block;padding:11px 4px;border-top:1px solid rgba(255,255,255,.18);font-size:1.02rem}
  .topbar .userbox{margin-left:0;flex-wrap:wrap;gap:10px;padding:10px 4px;border-top:1px solid rgba(255,255,255,.18)}
  .container{padding:12px 10px}
  .row{gap:10px}
  .col{min-width:0;flex-basis:100%}
  .page-head{flex-wrap:wrap;gap:8px}
  .page-head h1{font-size:1.25rem}
  .card{padding:12px}
  table{display:block;max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}
  table thead, table tbody{display:table;width:100%}
  th,td{padding:7px 6px}
  dl.kv{grid-template-columns:1fr;gap:2px 0}
  dl.kv dd{margin:0 0 8px}
  input,select,textarea{font-size:16px} /* niente zoom automatico su iPhone */
  .btn{padding:10px 14px}
  .acc-steps li{min-width:0;flex:1 1 30%;font-size:.78rem;padding:6px 8px}
  .acc-steps li .n{width:20px;height:20px;font-size:.7rem}
}

.topbar .btn-link{background:transparent;border:1px solid rgba(255,255,255,.55);color:#fff;border-radius:6px;padding:4px 10px;font:inherit;font-size:.9rem;cursor:pointer;text-decoration:none}

/* Popup a scomparsa per i nuovi messaggi WhatsApp (base.html) */
.toast{position:fixed;right:16px;bottom:16px;z-index:1000;max-width:340px;background:#1f2a37;color:#fff;border-left:4px solid #25d366;border-radius:10px;padding:12px 36px 12px 14px;box-shadow:0 8px 24px rgba(0,0,0,.25);cursor:pointer;animation:toast-in .25s ease-out}
.toast[hidden]{display:none}
.toast b{display:block;font-size:.9rem}
.toast span{display:block;margin-top:2px;font-size:.85rem;opacity:.85;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.toast .chiudi{position:absolute;top:4px;right:8px;background:none;border:0;color:#fff;font-size:1.2rem;line-height:1;cursor:pointer;opacity:.7}
@keyframes toast-in{from{transform:translateY(12px);opacity:0}to{transform:none;opacity:1}}

/* Chat del sito (chat_sito/*.html) */
.sito-dot{display:inline-block;width:10px;height:10px;border-radius:50%;background:#c3c9d1;vertical-align:middle}
.sito-dot.on{background:#25d366;box-shadow:0 0 0 3px rgba(37,211,102,.25)}
.sito-tabs{display:flex;gap:4px}
.sito-tabs a{padding:6px 12px;border-radius:999px;text-decoration:none;color:var(--muted);font-weight:600;font-size:.9rem}
.sito-tabs a.on{background:var(--brand,#0b5fa5);color:#fff}
.conv-avatar.sito{background:#0b5fa5}
.msg.sys{justify-content:center;margin:6px 0}
.msg.sys span{font-size:.78rem;color:var(--muted);background:#f1f3f6;border-radius:999px;padding:3px 10px}
.sito-dettagli{position:relative}
.sito-dettagli summary{list-style:none;cursor:pointer}
.sito-dettagli summary::-webkit-details-marker{display:none}
.sito-dettagli-box{position:absolute;right:0;top:36px;z-index:20;width:min(320px,90vw);background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.15);padding:12px}
.sito-dettagli-box label{display:block;font-size:.8rem;color:var(--muted);margin-top:6px}
.sito-dettagli-box input,.sito-dettagli-box textarea{width:100%}
.btn.danger{background:#fff;color:var(--danger,#c0392b);border:1px solid var(--danger,#c0392b)}